Journals
Books
Articles by keyword contact center
The Rating Evaluation System to Monitor Quality for Call Center Operations and the Application "Cell Rating" to Compute Basic Metrics
P. P. Kuznetsov, M. A. Golikov, V. P. Richkov
Computer speech technologies in modern information and service systems
N.V. Petukhova, S.V. Vaskovsky, M.P. Farkhodov
Analysis of some types and architectures of neural networks for predicting the wait time of the income call of the call center
Yu.V. Koltsov - Ph.D. (Phys.-Math.), Associate Professor, Kuban State University
N.G. Repkin - Scientist, Bank «Pervomajskij»