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Books
Articles by keyword call-центр
The Rating Evaluation System to Monitor Quality for Call Center Operations and the Application "Cell Rating" to Compute Basic Metrics
P. P. Kuznetsov, M. A. Golikov, V. P. Richkov
Analysis of some types and architectures of neural networks for predicting the wait time of the income call of the call center
Yu.V. Koltsov - Ph.D. (Phys.-Math.), Associate Professor, Kuban State University
N.G. Repkin - Scientist, Bank «Pervomajskij»