V. M. Artyushenko - Dr.Sc. (Eng.), Professor, Head of Department Information Technology and Management Systems, Financial and Technological Academy (Korolev, Moscow region). E-mail: artuschenko@mail.ru V. I. Volovach - Ph.D. (Eng.), Associate professor, Head of the Department of Information and Electronic Service, Volga region state university of service (Togliatti, Russia). E-mail: volovach.vi@mail.ru