Automated technical support system
- 1,2,3,4 Kaluga branch of the Moscow State Technical University named after N.E. Bauman
Abstract
The article deals with the issues of improving the work of the organization in the field of providing technical support and maintenance of a large number of office equipment. The purpose of the work is to increase the efficiency of the work of employees, reduce the response time to processing tasks and, as a result, improve the quality of services provided. As a result, an automated technical support service system was developed that allows creating requests, distributing them among performers, tracking the status of completion, generating reports and monitoring the work of the technical support service.
- Received
- 16.02.2023
- Approved after review
- 02.03.2023
- Accepted
- 28.04.2023
How to cite
Сединкина В.Д., Борсук Н.А., Онуфриева Т.А., Максимов А.В. Модуль автоматизированной системы службы технической поддержки // Наукоемкие технологии. 2023. Т. 24. № 4. С. 5−11. DOI: https://doi.org/ 10.18127/j19998465-202304-01
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