I.N. Sinitsyn - Dr. Sc. (Eng.), Professor, Head of Department, Institute of Informatics Problems of FRC CSC RAS (Moscow). E-mail: sinitsin@dol.ru A.S. Shalamov - Dr. Sc. (Eng.), Professor, Consultant, Institute of Informatics Problems of FRC CSC RAS (Moscow). E-mail: a-shal5@yandex.ru V.V. Belousov - Ph. D. (Eng.), Head of Sector, Institute of Informatics Problems of FRC CSC RAS (Moscow). E-mail: vbelousov@ipiran.ru

The paper contains foundations of original software tools «StS-CALS.Analysis» (version 2.0) for analytical modeling of high-dimensional aftersales product support systems. Algorithms are based on methods of analytical modeling of stochastic processes based on normal approximation method. The main particularities are: stochastic analytical and numerical modeling aftersales product support system of high dimension, input Eq in graphical interface, numerical solution of the systems of differential Eqs for high-dimensional aftersales product support systems. «StS-CALS.Analysis» (version 2.0) is designed in MATLAB. The results of «StS-CALS.Analysis» testing convinced high efficiency of software tools (fig. 1−3).

 

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